Coverage check
Coverage check.
Same-day answer.
Three fields, real payer data, plain-English answer. We don't store your info if it doesn't lead to an order, and we never sell it.
Tell us about your plan.
We'll run the eligibility check against your payer and call back with a plain-English answer — usually within one business day.
What we do with this
- One 270/271 eligibility transaction to your payer. That's the only outbound call we make.
- Your information stays in our HIPAA-compliant infrastructure (AWS RDS, BAA in place).
- We never sell your data, never run unsolicited marketing against it, never share with brokers.
- If your check doesn't lead to an order, we delete submitted info on a 30-day window.
What you get back
- Covered / not covered — for the DME categories we carry.
- Deductible position — what's been met this plan year.
- Estimated patient responsibility — copay, coinsurance, or 100% covered.
- Next step — what we need from you (or your physician) to ship.
Prefer to talk? Call 1-800-779-5479.
Before you submit
What to have ready
- Member ID from your insurance card (front).
- Date of birth of the person who needs equipment.
- Equipment type or category — CPAP, oxygen, mobility, diabetes supplies, etc. If you're not sure, pick the closest match; we'll clarify on callback.
- Optional but useful: your prescribing physician's name and clinic, if you've already had the visit. Speeds up documentation.
After you submit
What happens next
- Within minutes: confirmation email lands with a reference number.
- Within one business day (usually same day): our intake team runs the actual 270/271 eligibility transaction with your payer.
- We call you back at the number you provided with the result — covered or not, what your copay or deductible position looks like, and any documentation we'll need from your prescriber.
- If you decide to proceed, we coordinate with the prescribing office for documentation and place the vendor order. You don't have to make follow-up calls.
Why verify first
The reason this matters
- Surprise bills happen when equipment ships before benefits are confirmed. We do the check up front so you know the cost before anything ships.
- Different plans cover different categories on different schedules — Medicare CPAP supplies follow one rhythm, oxygen rentals another, mobility yet another. The check tells us yours.
- If your plan won't cover what you need, you find out from us in writing — not from a bill three months later.
- Free to run. No commitment to order. No marketing follow-up if you don't move forward.
FAQ
About the coverage check.
Is the coverage check actually free?+
Yes. We don't charge for the eligibility transaction or the callback. If your check doesn't lead to an order, we delete the submitted information on a 30-day rolling window. No marketing follow-up, no resale, no contact unless you reach out to us first.
Do you store my health information when I submit the form?+
Only inside our HIPAA-compliant infrastructure (AWS RDS with an active Business Associate Agreement). The minimum-necessary data — member ID, DOB, and equipment type — is retained until we've responded to you. If the check doesn't lead to an order, we delete the submission on a 30-day window. We never sell or share with brokers.
What if I have more than one insurance plan?+
Common for dual-eligible patients (Medicare + Medicaid) and patients with a primary and secondary commercial plan. Submit the primary plan's member ID first; mention the secondary in the message field or tell us on callback. We coordinate benefits across both so you see your true patient responsibility.
Can I check coverage for a family member or someone I care for?+
Yes. Caregivers, family members, and discharge planners submit on behalf of patients all the time. Use the patient's information on the form (their member ID and DOB) and put your name and the relationship in the message. We'll call the contact number you provide and confirm authorization before discussing specifics.
What if I already have a prescription from my doctor?+
Great — that speeds things up. Note your prescribing physician's name and the date of your visit in the form's message field. We'll request the documentation from their office during the same business day we verify coverage, so by the time we call you back we know what's covered and what we already have on file.
Can I call instead of using the form?+
Yes. Call 1-800-779-5479 during business hours and we'll capture the same three pieces of information by phone, run the check, and call you back the same way. Some patients prefer the form because it's faster than waiting on a callback for the initial info-gather — pick whichever you're more comfortable with.
Still have questions? Call 1-800-779-5479 or send a message via the contact page.
Have a question?
Three fields, real payer data, plain-English answer. Or talk to a person — we're fast.