For physicians + discharge planners
Over 50% of fax orders
are initially declined.
We handle the documentation chain so your DME referrals don't bounce back. Three ways to refer, one number for everything, and a checklist per category so you don't have to guess what we need.
Three ways to refer
Pick the one that fits your workflow.
Fax the order
Refer the way most offices already work — fax the Rx and chart notes to 1-855-365-3159. We confirm receipt and chase any documentation gaps with your office, not the patient.
Fax details + checklistOnline referral form
Send the full referral in three minutes. We confirm in one business day and chase missing documentation directly with your office.
Open the referral formProvider phone line
Call the provider-only line to start a referral by phone or get a same-day eligibility check before you write.
Call 1-800-779-5479Provider-only line
Same-day eligibility check before you write.
Providers don't queue behind patient calls. Reach us directly.
Documentation checklists
What Medicare wants for each category.
Summaries cover the load-bearing requirements per category. The full PDF version ships with every accepted referral — or call us and we'll walk through it before the order.
CPAP / Sleep Therapy
AHI ≥ 5 with symptoms (or AHI ≥ 15) · Face-to-face within 90 days · Compliance documentation for resupply.
Oxygen Therapy
Qualifying ABG / SpO2 within 30 days · Face-to-face evaluation · Tested on the modality being prescribed.
Mobility (PMD)
Face-to-face mobility evaluation · ATP involvement for power · Home accessibility assessment.
Hospital Beds
Documented medical necessity for elevation or position changes · Face-to-face evaluation · Weight for bariatric.
Why discharge teams refer to us
Clean documentation.
Real-time visibility.
Honest answers.
Documentation handled
We assemble the Medicare-required documentation chain before the order ships. Less back-and-forth, fewer rejections.
Eligibility before you write
A 270/271 eligibility check means your patient gets an answer before the order moves. No surprise bills downstream.
One number for everything
Status checks, supply add-ons, documentation questions, escalations. Not five different toll-free lines.
Same-day for metro Phoenix discharges
Loaner walker delivery the day of discharge in AZ — not when the paperwork finishes processing.
Have a question?
Three fields, real payer data, plain-English answer. Or talk to a person — we're fast.