Facility & case-manager referrals
Discharge on time.
Every time.
One referral pipeline for every category — catheters, ostomy, enteral, CGM. Refer a single patient with no account, or log in to track your whole caseload against discharge dates, not order numbers. We chase documentation with the prescribing office — never your patients.
The discharge problem
Fax-and-hope falls apart at discharge.
You fax an order, then wait — no status, no confirmation, no idea whether the equipment will beat your patient home. More than half of DME fax orders are initially declined for a missing signature or face sheet, and you find out days later. When a discharge date is the deadline, “sometime soon” isn't good enough.
50%+
of fax DME orders are initially declined for missing documentation — usually discovered days after you sent it.
Why case managers use the portal
Built around the date that matters.
Discharge-first tracking
Every referral is anchored to a discharge date, not a generic order queue. Equipment is staged to arrive before your patient leaves — and we flag anything at risk of slipping, so you don't have to chase us.
One roster, every category
Catheters, ostomy, enteral, CGM — one login, one caseload view. See every patient's status at a glance (Received → Verifying benefits → Approved → In fulfillment). No separate portal per product line to remember.
We chase paperwork — not patients
Missing a signed order or face sheet? We call the prescribing office directly and handle the documentation chain. Your patient gets one update from us — when it's scheduled — and nothing before that.
Meets your workflow
Refer from Parachute Health, DMEscripts, direct fax, or the portal — whatever your team already uses. No new login required for your prescribing physicians; case managers still track everything in one place.
How it works
Send the referral
Submit through the portal (or fax / EMR). Add the discharge date and we build the schedule around it.
We verify + chase docs
We confirm Medicare coverage and work directly with the prescribing office on anything missing.
Track to delivery
Watch each referral move on your roster, and we stage delivery to land before discharge.
Two ways in
Refer once, or track everything.
Quick Referral
No account needed. Send a single patient in a few minutes and get a reference number back. Perfect for a one-off referral.
Refer a patientFacility account
For repeat referrers. Log in to see your whole caseload on one roster, track every patient against their discharge date, and get flagged before anything slips.
- Caseload roster sorted by discharge date
- Live status on every referral
- Discharge-proximity alerts
Set up your facility account
Free for referring hospitals, rehab units, and clinics. Our team sets you up — reach out and we'll have you tracking your caseload in minutes.